Usability is at the heart of digital transformation.
For government and regulators, the challenge isn’t just publishing information - it’s ensuring that people can understand and use it. AI and structured content design are redefining how public sector organisations make complex regulation more usable, accessible, and easier to act on.
At Digital Leaders: Public Sector AI Week, Alan Blanchard, Business Director at TSO, explored how AI can transform dense regulatory documents into clear, user-friendly content that supports real-world compliance and understanding.
When regulatory content is unlocked from static PDFs and transformed into structured, machine-readable data, organisations can finally deliver it in smarter, more user-friendly ways. AI plays a key role in that conversion helping extract, organise, and structure information so it can be searched, linked, reused, and integrated into digital services.
A great example of this in action is the Bank of Mauritius project. TSO demonstrated how AI-driven transformation can make regulatory content truly usable. In this case, a 43-page PDF guideline was converted into structured JSON, allowing:
-Easy editing within a content management system
-Output into multiple formats (HTML, PDF, or other digital channels)
-Improved search and retrieval for end users
By converting “paper under glass” PDFs into structured, machine-readable data, AI enables better access, enhanced usability, and improved insights into complex information. This approach helps organisations move from static publication to dynamic communication - ensuring regulatory content is genuinely usable for those who rely on it.
Key takeaways:
-AI helps transform complex information into usable digital content
-Structured data improves discoverability, context, and clarity
-Usability leads to higher engagement, better compliance, and greater trust
For more information to or request a copy of the Bank of Mauritius Case Study email Alan at tsobd@tso.co.uk
Blog post written by Alan Blanchard, TSO Business Development Director.
