The Health and Safety Executive (HSE) is Great Britain’s national regulator for workplace health and safety. It is the UK Government agency responsible for the encouragement, regulation and enforcement of workplace health, safety, and welfare, as well as research into occupational risks. TSO is HSE’s official products partner.
Challenge
HSE guidance must be made available in multiple formats and be fully accessible to ensure that organisations can operate safely and meet their regulatory obligations. Digital tools are required to embed this guidance effectively and ensure it is relevant to specific audiences and use cases. At the same time, official publications such as the HSE Law Poster must be protected against counterfeit products to safeguard accuracy and trust. In parallel, TSO is required to deliver these services in a way that generates a sustainable financial return for HSE.
Solution
Developing Digital Tools - TSO works with HSE to develop digital assessment tools and mobile apps that help organisations apply health and safety guidance in practice. This includes enhancing the Safety Climate Tool and Stress Indicator Tool by adding additional resources and free benchmarking data, as well as creating five new assessment tools with further tools in development. TSO has also developed mobile apps that provide searchable HSE guidance, practical videos, and step-by-step advice, shaped by continuous user research and feedback.
Publishing in multiple formats - TSO publishes HSE content across a range of formats to meet user needs, including:
- digital assessment tools
- mobile apps
- e-learning
- official publications.
This multi-format approach ensures that HSE guidance can be accessed through the most appropriate channel, whether via online browser, mobile device, or physical publication.
Connecting with customers - TSO manages the HSE Books website, which receives around one million page views per year, ensuring customers can easily access official guidance and publications. To support adoption of HSE tools, TSO delivers webinars to health and safety professionals, engaging organisations worldwide and gathering valuable market insight. TSO also manages specialist resellers in international markets and supports sales, marketing, and customer engagement activities to extend the global reach of HSE products and services.
Outcome
- 220,000+ workers supported via the Stress Indicator Tool and 182,000+ by the Safety Climate Tool.
- Safety Climate Tool survey is available in 56 languages, enabling global accessibility.
- HSE/Trustmark app rated 4.8* on Google Play store and 5* on the Apple App store.
- Winner of SHE Awards “The Best Use of Health and Safety Data to Lower Incident Rates”.
- NPS 10/10 from HSE for partnership-led delivery and service quality.
“TSO helped us turn a long-term idea into a reality. For years, we wanted to create enhanced digital versions of the MAC, RAPP and ART manual handling assessment tools but had no way to deliver this until we engaged with TSO.”
Matt Birtles, Ergonomics and Human Factors Specialist, HSE
