Publication of new ITIL® Foundation Study Aid announced

TSO publishes valuable revision guide for 2011 syllabus

TSO, Official Publisher of ITIL®, is publishing a new edition of ‘Passing your ITIL® Foundation Exam’, which has been updated in line with the ITIL 2011 Foundation syllabus and to reflect current exam techniques. This study aid offers an invaluable overview of the ITIL framework for those preparing for their Foundation exam.

The guide, which will publish on 29 February, is part of the official Best Management Practice portfolio and is also endorsed by the ITIL Official Accreditor.

ITIL Foundation topics are organised within a logical and easy-to-follow structure, and are illustrated throughout by the unfolding story of Brigitte, a fictional customer who experiences service management first hand. The focus is on effective revision throughout the publication, and mind maps provide a valuable reminder of the content covered within each chapter. Sample exam questions are included at the end of every chapter and provide practice on applying new knowledge, as well as reflecting practical issues that may be encountered in the real world. The publication also contains a mock Foundation exam, and all answers supplied are thoroughly explained to aid understanding and ensure candidates are well prepared to sit their Foundation exam.

Lucy de Best, ITIL Commissioning Editor, explains: 'This guide for the ITIL Foundation exam links theory to practice very effectively, reinforcing learning and making knowledge more memorable, so that candidates have all the elements they need for exam success. The mind maps at the end of chapters crystallize the content in a very visual way, making this an ideal revision tool, to stimulate learning and the development of knowledge.'

ITIL Foundation is the entry-level IT service management qualification, which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the linkages between lifecycle stages, the processes used and their contribution to service management practices. The 2011 update to ITIL consolidates the changes to service management best practice that have taken place over the past five years, reflecting that ITIL service management practices have become more streamlined, practical and usable for today’s service managers and practitioners. This guide is a stable ITIL knowledge base and an excellent companion to other publications, course notes and materials.

The study aid is available to order online from TSO Shop now.