TSO publishes new ITIL® Foundation Handbook

The ITIL Foundation Handbook is designed to help students prepare for their Foundation exam, and provides valuable reference material for managers, practitioners, vendors and consultants. A paperback publication of 108mm wide x 140mm deep, it maintains the pocket-sized format of earlier editions, whilst adding additional material to ensure that students achieve a sufficient depth of understanding across all elements of the updated ITIL guidance.

'This publication builds on the success of its predecessors,' explains Ian Fik, Best Management Practice Account Manager. 'It has more pages than the V3 Handbook, but strikes just the right balance between a handy pocketbook and a comprehensive study aid. The pocketbook covers all the relevant information needed to prepare for the Foundation exam, but is still small enough to carry around for quick reference, either within the workplace or while on the go.'

The new handbook describes the key principles and practices of IT service management, and includes a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement. It provides relevant information needed by students studying for their Foundation exam and comprehensive referencing back to the core materials.

Publishing 31 January 2012, the ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL is available as:

• a single copy for £10.95; and
• a pack of 10 for £109.50.

A PDF edition is expected shortly.

Orders can be placed online or by telephoning +44 (0) 870 243 0123 quoting reference code: HCB.