Customer Services Charter
Between 2005-2008 TSO held the Cabinet Office's prestigious Charter Mark. Awarded to public sector organisations and their suppliers, the Charter Mark demonstrated TSO's commitment to the continuous improvement of its high quality customer service.
This is also demonstrated by the results of our annual customer satisfaction survey; they show that we have exceeded our aim of being within the top 15% of suppliers.
Charter Mark is being superseded in 2008 by the Customer Service Excellence Standard. TSO will be reviewing the requirements of the new standard in 2009.
Our aims
- For our customers to experience an excellent standard of service every time they contact us. Our knowledgeable and helpful staff ensure this using efficient, cost-effective systems and processes.
- To provide high quality services and information to all our customers.
- To deal with any complaints promptly, openly and fairly. We carry out regular reviews of complaints and take appropriate action where required.
- To continually improve our service and welcome all customer feedback.
- To ensure all our customers are satisfied with the service they receive, and measure satisfaction levels on an annual basis. View the results of our customer satisfaction surveys.